Payment & Security
Payment & Security
Payment Methods
Available payment methods for your order will be displayed during checkout.
Payment options may vary depending on your location, selected currency, device, order value, and the payment services available at the time of purchase.
Only payment methods shown as available during checkout can be used to complete your order.
Payment Authorization
All orders are subject to payment authorization, verification, and fraud-prevention review.
Your payment provider, issuing bank, card network, or other financial institution may:
- Approve or decline a transaction
- Request additional verification
- Place a temporary authorization hold
- Apply transaction limits
- Require additional security checks
Purevoria does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.
If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another payment method available during checkout.
Checkout Security
Purevoria uses Shopify as its ecommerce platform together with participating third-party payment providers to support checkout and payment processing.
Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.
We take reasonable steps to maintain a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.
For your own protection, we recommend:
- Using trusted devices and networks when making a purchase
- Keeping your account credentials confidential
- Checking that you are visiting purevoria.com before entering payment information
- Avoiding sending sensitive payment information through email or customer support messages
Purevoria will never ask you to provide your complete credit card number, CVV/security code, or online banking password by email.
Pricing and Order Total
Before you complete your purchase, checkout will display the applicable:
- Product price
- Quantity
- Discounts
- Shipping charges
- Applicable taxes
- Final order total
Please review your order carefully before submitting payment.
The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.
Currency and Foreign Exchange
Prices may be displayed or processed in different currencies depending on your location and the checkout options available to you.
If your payment method uses a different currency from the currency charged during checkout, your bank, card issuer, or payment provider may apply:
- Currency conversion rates
- Foreign transaction fees
- Exchange-rate adjustments
- Other financial institution charges
These rates and charges are determined independently by your payment provider and are not controlled by Purevoria.
Temporary Authorization Holds
In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.
A pending authorization does not necessarily mean that a final charge has been completed.
If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.
Purevoria does not control the release timing of these authorization holds.
Failed or Declined Payments
Payments may be declined for reasons including:
- Incorrect payment information
- Insufficient funds
- Bank or card restrictions
- Billing information mismatch
- Security verification
- Fraud-prevention screening
- Payment-provider limitations
- Technical or network issues
If payment cannot be successfully authorized, your order may not be completed.
Please contact your bank or payment provider if you need additional information regarding a declined transaction.
Duplicate or Unexpected Charges
If you believe you have been charged more than once for the same order, please first check whether one of the transactions is listed as pending or temporary authorization.
If you still believe an incorrect or duplicate charge has occurred, please contact us at:
Please provide:
- Your order number
- Email address used at checkout
- Transaction date
- Amount charged
For security reasons, please do not send your complete payment card number or CVV/security code by email.
Discount Codes and Promotions
Discount codes must generally be entered before checkout is completed.
Promotional codes and special offers may be subject to:
- Eligibility requirements
- Expiration dates
- Minimum purchase requirements
- Product exclusions
- Geographic restrictions
- Usage limits
- Other promotion-specific conditions
Unless expressly stated otherwise, discount codes:
- May not be combined with other offers
- Cannot be exchanged for cash
- Cannot be applied retroactively to completed orders
- May be limited to one use per customer or order
The terms displayed with the applicable promotion will govern that offer.
Taxes and Other Charges
Applicable taxes and shipping charges will be displayed during checkout where required or supported.
International orders may also be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination.
For additional information, please review our Shipping Policy.
Refunds
Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or law.
Once a refund has been issued by Purevoria, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
These processing times are determined by the relevant financial institution and are outside Purevoria's control.
For information about refund eligibility, please review our Return & Refund Policy.
Payment Verification and Fraud Prevention
To help protect our customers and our store, certain transactions may require additional review.
We may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:
- Suspected fraud
- Unauthorized payment activity
- Failed payment verification
- Inconsistent transaction information
- Unusual order activity
- Other reasonable security concerns
If an order is canceled after payment has been successfully captured, an appropriate refund will be issued in accordance with our applicable policies and payment-provider procedures.
Payment Privacy
Information provided during checkout may be processed by:
- Purevoria
- Shopify
- Payment processors
- Banks and card issuers
- Fraud-prevention providers
- Other service providers involved in completing the transaction
For more information about how Purevoria handles personal information, please review our Privacy Policy.
Independent payment providers may also process information according to their own privacy policies.
Contact Us
If you have questions regarding payments, charges, discount codes, checkout, or a transaction associated with your order, please contact us:
Brand: Purevoria
Legal Entity: Wuhan Qudong Hezi Network Technology Co., Ltd.
Chinese Legal Name: 武汉趣动盒子网络科技有限公司
Registered Address:
Room 1117, 11th Floor, Tongda Plaza, No. 111 Wenhua Avenue, Jiangxia District, Wuhan, Hubei, China
Customer Support Email:
service@purevoria.com
For order-related inquiries, please include your order number and the email address used at checkout so our team can assist you more efficiently.
Purevoria.com is operated by Wuhan Qudong Hezi Network Technology Co., Ltd.