FAQ

Frequently Asked Questions

Orders & Shipping

How do I place an order?

To place an order, select the Purevoria product you would like to purchase, choose any available product options, add the item to your cart, and follow the instructions provided at checkout.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used at checkout.

Please note that tracking information may take some time to update after a shipping label has been created. Carrier tracking frequency may also vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing and estimated transit times are listed in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A photo of the shipping label, if available

  • A short video if the issue relates to product operation

Our support team will review the information and advise you on the appropriate next steps.

Product Support

How do I connect my Purevoria speaker via Bluetooth?

For most Purevoria Bluetooth speakers:

  1. Turn on the speaker.

  2. Enable Bluetooth on your phone, tablet, computer, or compatible device.

  3. Open the Bluetooth settings on your device.

  4. Select the Purevoria speaker from the list of available devices.

  5. Wait for the connection confirmation before beginning playback.

Once paired successfully, your device may reconnect automatically when the speaker is turned on and within Bluetooth range.

What should I do if my speaker will not connect?

If your Purevoria speaker does not connect properly, try the following:

  • Turn Bluetooth off and back on

  • Restart the speaker

  • Restart your phone or connected device

  • Remove or “Forget” the existing Bluetooth connection and pair again

  • Move the speaker closer to your device

  • Disconnect other nearby Bluetooth devices

  • Make sure the speaker has sufficient battery power

If the issue continues, please contact our support team.

Why does the Bluetooth connection sometimes disconnect?

Bluetooth performance may be affected by:

  • Distance between devices

  • Walls or physical barriers

  • Other nearby wireless devices

  • Network interference

  • Low battery levels

  • Device-specific Bluetooth settings

For the most stable connection, keep the speaker and connected device reasonably close together and reduce unnecessary wireless interference where possible.

How do I charge my Purevoria speaker?

Connect the speaker to a compatible power source using the charging cable specified for your product.

Before charging, make sure:

  • The charging port is clean and dry

  • The charging cable is not damaged

  • The connector is inserted securely

  • A compatible power source is being used

Charging time may vary depending on the product model, charger output, battery level, temperature, and whether the speaker is being used while charging.

What should I do if my speaker is not charging?

Try the following:

  • Reconnect the charging cable

  • Try another compatible cable

  • Try another compatible USB power source or adapter

  • Check the charging port for dust or debris

  • Leave the speaker connected to power for a period of time before turning it on again

If the product still does not charge, please contact us for assistance.

How long does the battery last?

Battery runtime varies by product model and may be affected by:

  • Playback volume

  • Bluetooth connection

  • Audio content

  • Device settings

  • Battery age

  • Environmental conditions

Please refer to the individual product page for model-specific battery information.

Actual runtime may differ from stated estimates depending on real-world usage conditions.

Can I use the speaker while it is charging?

This depends on the individual product model.

Where supported, using the speaker while charging may increase charging time or generate additional heat.

Please refer to the product instructions or contact us if you are unsure about your specific model.

What devices are Purevoria speakers compatible with?

Purevoria Bluetooth speakers are designed to work with compatible Bluetooth-enabled devices, including many:

  • Smartphones

  • Tablets

  • Laptops

  • Desktop computers

  • Selected televisions

  • Other compatible Bluetooth audio devices

Compatibility may vary based on the Bluetooth version, operating system, device hardware, supported profiles, and individual device settings.

Can I connect the speaker to a television?

Some Bluetooth-enabled televisions may support wireless audio output to a Bluetooth speaker.

Compatibility depends on the television model and its supported Bluetooth audio functions.

We recommend checking your TV specifications or contacting us with your device model before purchasing if TV compatibility is important to you.

Why does the sound occasionally cut out or become unstable?

Audio interruptions may be caused by wireless interference, distance, device settings, source quality, or a low battery.

Try:

  • Moving the speaker closer to the connected device

  • Disconnecting and reconnecting Bluetooth

  • Restarting both devices

  • Testing with another phone or computer

  • Reducing nearby wireless interference

  • Confirming that the speaker has sufficient battery power

Why does the sound quality vary between devices or apps?

Audio quality can depend on several factors, including:

  • Source audio quality

  • Streaming service quality

  • Connected device

  • Bluetooth codec or profile

  • Equalizer settings

  • Volume level

  • Listening environment

Different devices and applications may therefore produce slightly different listening experiences.

Is my Purevoria speaker waterproof?

Water-resistance varies by product model.

Only use a speaker around water if the applicable product page specifically states that the product has a water-resistance or splash-resistance rating.

Water resistance does not mean the product is protected against every type of liquid exposure.

Please follow the product-specific instructions carefully.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return Policy and contact us to obtain return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does Purevoria offer a warranty?

Eligible Purevoria products may be covered by a limited warranty against qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For full details, please review our Product Support & Warranty page.

What should I do if my speaker stops working?

Before submitting a warranty request, we recommend trying the basic troubleshooting steps listed in our Product Support section.

If the problem continues, contact:

service@purevoria.com

Please include:

  • Your order number

  • Product name or model

  • A description of the issue

  • Photos where relevant

  • A short video demonstrating the problem where possible

This will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location, currency, device, and the payment services available at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed at checkout.

Purevoria does not ask customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security page.

Contact Us

If you have questions about your order, shipping, Bluetooth connectivity, charging, compatibility, warranty support, or product use, please contact us at:

Email: service@purevoria.com

For order-related inquiries, please include your order number whenever possible.

For technical support, including your product name or model and a short description of the issue will help us assist you more efficiently.

Purevoria — Sound That Moves With You.